Payment & Delivery Terms

Delivery

You can calculate shipping rate on the cart page providing your full address in a shipping form.

Viva Orchids of Boca Raton provides flower hand-delivery. If you need your order to be delivered at a specific time, an additional fee will be charged, calculated automatically at the checkout.

Delivery — Monday through Sunday, EST. Same-day delivery is possible in most regions. We will inform you if delivery is not possible upon request. We are happy to deliver upon your request. Delivery depends on several factors beyond our control, including traffic in the area, which varies every day.

Our residential deliveries are usually made daily between 11:30 am and 8:30 pm, and business deliveries are made between 11:30 am and 6 pm.

Payment

We use Stripe payments platform to accept payments –https://stripe.com

Stripe platform accept all major debit and credit cards from customers around the world. Payment can be made in cash only if you pick up the order from our shop.

Change & Cancel an Order

We can’t cancel or change orders already in process, on the way, or delivered. Orders placed for next-day delivery are processed immediately and can’t be changed or withdrawn. If you need to change an order that is not scheduled for next-day delivery, don’t hesitate to contact us by e-mail or phone.

Substitution Policy

Replacement of orchids or pots is possible due to the specific season and availability. Viva Orchids will ensure that the style and color of the selected arrangement are preserved and will only replace items of similar or greater value.

Exchange Policy

We exchange for the floral arrangements that we have in stock. They will not be 100% similar to the replaced arrangement since flowers are living organisms.

Sometimes, we might change the colors, plants, or pots due to our inventory availability. We do our best to maintain the same style and color scheme, using similar or greater value items.